Job Description

 MISSION:
 

• Four main missions:
  

o   Staff Management
o   Inventory Management
o   Housekeeping
o   Sales Management
 

• Operate the store through superior customer service, sales management, professional selling and effective staff management.
  
• Manage Company business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.
  

 
RESPONSIBILITIES
 

Staff Management

o   Hire, evaluate, train, position and discipline the staff in a manner consistent with Company policies to reflect business strategy and meet sales goals.
o   Motivate staff to achieve sales goals.
o   Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas.
o   Promote and maintain harmonious staff relations.
o   Develop a standard training program for all new employees and implement a yearly training program for all existing employees.
o   Determine the needs for coverage and define scheduling.
 

Inventory Management

o   Ensure proper inventory mix matching to market needs.
o   Review merchandise assortment on a regular basis.  Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
o   Present merchandise in a manner consistent with Company standards, in order to maximize sales and merchandise turn.
o   Instruct and supervise staff in the correct execution of all Company operating procedures, including merchandise receipt, pricing, counts and sales.
 

Sales Management

o   Uphold excellent quality, in conjunction with efficient and friendly customer service.  Monitor staff performance to ensure that excellent customer service is maintained.
o   Aim to exceed customer expectations of Company services and products, thereby ensuring high customer satisfaction at all times.
o   Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist)
o   Be aware of local trading environment and its impact on our sales, including competitors’ trading activities.
 

Housekeeping

o   Implement and follow proper visual presentation guidelines to project the Company image and benefit sales through presentation.
o   Make timely window and interior display changes pro-actively to feature various new items and create excitement.
o   Maintain the highest standard of housekeeping both on and off the sales floor at all times.
 

Administrative Management

o   Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
o   Take necessary actions to effectively control costs and ensure efficient operation in store.
o   Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
o   Implement and support all security measures.
 

Communication and Reporting

o   Inform Retail Manager of decisions and procedures relating to business issues made at the store level.
o   Obtain approval prior to implementation of new programs or procedures.
o   Provide clear and informative business review.
 

OTHER DUTIES

o   Perform other duties as required.

Qualifications