Customer Service (SAP), Emporium
STF-2506
Job Description
- Perform
Sales and Delivery Order Management tasks including sales order creation,
processing changes and returns, following-up on blocked orders, Letter of
Credit handling, shipping and delivery tracking including following-up on
shipping documents and dispatch to customers if required, coordinate with Logistics
and / or 3rd party Logistics service providers on delivery arrangements to
customers and communication with customers on all order management related
matters.
- Support
Credit Management on billing and Accounts Receivable management such as monthly
closing and billing correction, handling invoice discrepancies, monitoring
customer payment schedule and following-up on overdue payment with customers or
Sales persons, processing credit/debit notes and rebates, etc.
- Coordinate
Master Data maintenance by raising request to concerned department for new
article creation and / or article extension in SAP, raising request for
maintenance of ship-to-party and bank code in SAP customer master data.
- Manage
customer complaints via Non-conformance Management (NCM) system (creating NCMs,
monitoring investigation and closure) and reporting on customer complaints.
(exclude quality problem)
- Provide
order status report and monitor customers’ order placement against sales
forecast and communicate with Sales persons if orders are not within forecasts.
- Support
implementation of business rules related to customer order management process
- Contribute
to the order to cash organization in Asia Pacific by actively participating in
and / or supporting various initiatives and projects with ideas for
improvements.
Qualifications
- Bachelor
Degree in Business Administration or related field
- Good
interpersonal, problem solving skills as well as communication skills
- Ability
to communicate in both Thai and English Languages.
- Computer
literate and Good in SAP system
- Strong
service mind and customer responsiveness