Your DREAM CAREER awaits
Restaurant Manager
OD-JOB-026535000
Thailand
Permanent
3 - 5 years
Others
Restaurant / Food Services
Position Summary
• FOH & Service Operations: Oversee and manage daily Front-of-House (FOH) operations, create staff rosters, and maintain high service standards. • Social media & Online Communication: Manage online platforms (Google Maps, Facebook, Instagram, LINE OA, Delivery Apps) by responding to customer messages, comments, reviews, feedback and table reservations. • Store Inventory Management: Monitor, order, and count FOH inventory (beverages, supplies, operating equipment), manage waste control, and manage FOH operating costs. • Sales & Marketing Management: Set daily/monthly sales targets, design sales promotions during off-peak hours, and generate daily/monthly sales report for owners. • People & Guest Management: Train, develop, and supervise FOH staff while handling customer complaints and resolving operational issues professionally.
Job Description
Qualifications
- Work Experience: Minimum 2–3 years of experience in restaurant operations, preferably in a supervisory or management role.
- FOH Operations: Strong knowledge of Front-of-House operations, service standards, staff scheduling, and daily restaurant management.
- Leadership & People Management: Proven ability to lead, train, motivate, and develop team members while maintaining a positive working environment.
- Customer Service: Excellent communication, interpersonal, and problem-solving skills, with the ability to handle customer complaints professionally.
- Social Media & Digital Platforms: Familiarity with Google Maps, Facebook, Instagram, LINE OA, and food delivery platforms for customer communication and online reputation management.
- Inventory & Cost Control: Good understanding of inventory management, stock control, waste reduction, and operating cost management.
- Reporting & Computer Skills: Proficiency in POS systems, Microsoft Excel, Google Sheets, and basic sales reporting.
- Language Skills: Good command of Thai and English, both written and spoken.
- Flexibility: Ability to work flexible hours, including weekends and public holidays.
- Personal Attributes: Service-minded, proactive, detail-oriented, well-organized, and able to work effectively under pressure.
